Refund Policies

Livamarts.com is committed to excellent customer service. This policy explains our rules for refunds, resends, and returns.

⚠ Dispute Submission

All disputes must be submitted through the appropriate platform. Failure may result in account suspension.

✅ What Qualifies for Refund, Resend, or Return

  • Order Delays
    • USA: eligible after 45 days from departure
    • Brazil: 110 days due to customs delays
    • Other countries: 100 days for certain shipping lines
    • Check local post office for pickup/address issues before filing
  • Orders Not Received
    • If tracking shows "delivered": no refund/resend
    • If not received: non-delivery certificate required
  • Damaged Products
    • Severely damaged: full refund or replacement
    • Minor damage: partial refund
    • No refund for packaging damage
    • Electronics claims: within 30 days
  • Incorrect or Missing Products
    • Incorrect items: full refund or replacement
    • Missing parts: partial refund/resend
    • Size issues: include photo with measurements
  • Order Cancellations
    • Before processing/shipping: full refund
    • No cancellations for pre-orders or custom items once paid

📩 How to Submit a Dispute

  • Include photos/videos of damaged products
  • Include screenshots of complaints (name, date, content)
  • Return product if requested

⚠ Important Notes & Exceptions

  • Dispute Deadlines: within 7 days of delivery/expected delivery
  • Force Majeure: not responsible for delays from natural disasters, epidemics, customs, war
  • Shipping Restrictions: non-trackable methods not eligible
  • Delivery Restrictions: some regions may be excluded
  • Returns: must be authorized; return within 30 days; unauthorized returns not processed
  • Service-Based Products: non-refundable once fulfilled
  • Unacceptable Disputes: change of mind, looks different, customs/natural delays, wrong address

📌 Additional Information

  • Order Status: no disputes once "closed"
  • Shipping Limits: no disputes for PostNL, Electric PostNL, CJPacket EUB, CJPacket Postal, CJPacket Railway Economy
  • Destination Limits: high-risk regions excluded
  • Returns Reminder: only accepted at designated warehouses
  • Service Products: no refunds unless inspected
  • Other Unacceptable: odors, deleted tracking info, customs issues, etc.

💬 Need Help?

If unsure about eligibility, contact our customer service:

Email: support@livamarts.com